kji9 Privacy
Policy

When you register for, access, or use the kji9 platform, we collect various categories of personal data necessary to deliver a safe, compliant, and enjoyable gaming experience. The specific data we collect depends on the nature of your interaction with the platform. Below is a comprehensive breakdown of the categories of personal data kji9 may hold about you.

kji9 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data during registration, the account will be closed immediately and all associated data will be securely deleted in accordance with our data retention schedule.

kji9 processes your personal data only where we have a lawful basis to do so. The primary lawful bases we rely on are: performance of a contract (to deliver the gaming services you have requested), compliance with a legal obligation (to meet KYC, AML, and responsible gaming requirements), legitimate interests (to operate, secure, and improve our platform), and consent (for optional marketing communications, where you have explicitly opted in).

The following table sets out the specific purposes for which kji9 uses your personal data and the lawful basis for each purpose:

kji9 will never use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by applicable law. Where you have provided consent for marketing communications, you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe option in any marketing email.

kji9 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform effectively, remember your preferences, maintain your session state, and gather aggregate analytics data about how players interact with our website. This section explains what types of cookies we use and how you can manage them.

What is a cookie? A cookie is a small text file placed on your device by a website server. Cookies allow the website to recognise your device on subsequent visits and remember certain information about your session. Cookies do not contain executable code and cannot access other data on your device.

kji9 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account balance display, and ensure that security features operate correctly. These cookies cannot be disabled without preventing core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymous, aggregated information about how players use kji9 — which pages are visited most often, how long sessions last, and which game categories are most popular. This data helps us improve the platform experience. No personally identifiable information is included in these reports.
• Functional Cookies: These cookies remember your preferences, such as your chosen language settings, display options, and lobby filters, so that you do not need to reset them each time you visit kji9.
• Targeting and Personalisation Cookies: Where you have consented, these cookies are used to show you promotions and game recommendations that are relevant to your play history and preferences. They do not track you across other unrelated websites.

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will affect your ability to log in and use the kji9 platform. Disabling analytics or functional cookies will not prevent you from playing but may reduce the quality of your experience.

kji9 does not sell or rent your personal data to third parties. However, in order to operate the platform and comply with our legal obligations, we may share specific categories of your data with the following categories of trusted partners and service providers, each of whom is bound by strict confidentiality obligations and data processing agreements:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Where kji9 uses a third-party KYC verification service, your identity documents and personal information may be processed by that provider solely for the purpose of completing your verification. Verification providers are contractually prohibited from using your data for any other purpose.
• Game Content Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data (game ID, bet amount, outcome) necessary to operate their games on the kji9 platform. These providers do not receive your name, contact details, or payment information.
• Analytics and Platform Tools: Aggregated, anonymised usage data may be processed by analytics platform providers to help kji9 understand platform performance. No personally identifiable data is included in analytics reports shared with these tools.
• Regulatory and Law Enforcement Authorities: kji9 may be required to disclose personal data to competent regulatory authorities, law enforcement agencies, or courts in response to a lawful request, court order, or legal obligation. kji9 will notify you of any such disclosure where permitted by law to do so.
• Corporate Successors: In the event of a merger, acquisition, or business restructuring, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer.

In all cases where kji9 shares data with third-party service providers, we ensure that appropriate data processing agreements are in place, that data is shared only to the extent necessary for the stated purpose, and that the recipient applies security standards consistent with our own.

kji9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply to the main categories of personal data we hold:

• Account and identity data: Retained for the duration of your active account relationship with kji9, plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years from the date of verification or from account closure, whichever is later.
• Customer support communications: Retained for 3 years from the date of the interaction to enable accurate dispute resolution and quality monitoring.
• Technical and usage data (logs): Retained for 12 months from the date of collection, after which it is automatically deleted or fully anonymised.
• Marketing preferences and consent records: Retained until consent is withdrawn, plus 1 year thereafter as a record of the withdrawal.

When personal data is no longer required and no legal obligation requires its continued retention, kji9 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data that can no longer be linked back to any individual may be retained indefinitely for aggregate statistical purposes.

kji9 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. While no internet-based system can guarantee absolute security, kji9 applies security practices consistent with industry standards for online gaming platforms serving the Bangladesh market.

Our key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and kji9's servers is encrypted using 256-bit SSL/TLS protocols, ensuring that your login credentials, personal details, and payment information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including passwords, payment account references, and identity document data — are stored in encrypted form. Passwords are hashed using industry-standard one-way hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data within kji9's systems is restricted on a strict need-to-know basis. Staff members can access only the data necessary to perform their specific job functions. All internal access is logged and subject to regular audit.
• Two-Factor Authentication (2FA): kji9 encourages all players to enable two-factor authentication on their accounts for an additional layer of login security. Internal staff systems require 2FA as a mandatory control.
• Regular Security Testing: kji9 conducts periodic vulnerability assessments and security reviews of our platform infrastructure to identify and remediate potential security weaknesses before they can be exploited.
• Incident Response: In the event of a confirmed personal data breach that is likely to result in a risk to affected individuals, kji9 will notify affected players via their registered email address without undue delay and will take all necessary steps to contain and remediate the breach.

You also play an important role in keeping your data secure. You are responsible for maintaining the confidentiality of your kji9 account password. Do not share your password with anyone, do not use the same password across multiple platforms, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

As a player on the kji9 platform, you have a number of rights in respect of your personal data. kji9 is committed to honouring these rights promptly and transparently. You may exercise any of the following rights by submitting a request to our support team at [email protected]. We will respond to all verified requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data kji9 holds about you, together with information about how it is being used and with whom it has been shared. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may also update certain personal details directly through your account profile settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent and no other lawful basis applies, or where the data has been unlawfully processed. Note that this right is subject to our legal obligation to retain certain data for minimum periods as described in Section 05.
• Right to Restriction of Processing: You have the right to request that kji9 restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a portable format and to request that it be transmitted directly to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where kji9 relies on legitimate interests as the lawful basis. You may also object to processing for direct marketing purposes at any time, and we will cease such processing immediately upon receipt of your objection.
• Right to Withdraw Consent: Where kji9 processes your data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the rights above, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We may ask you to verify your identity before processing your request to ensure we do not disclose personal data to an unauthorised party.

kji9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform functionality. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the kji9 platform and, where practicable, by sending a notification to your registered email address at least 7 calendar days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how kji9 protects your personal information. Your continued use of the kji9 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or complaints about this Privacy Policy or about how kji9 processes your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 24 hours, seven days a week, Bangladesh Standard Time (UTC+6)
• Language: English

This Privacy Policy is written in English. In the event that any translation is produced for convenience purposes, the English-language version shall govern in all cases of conflict or ambiguity.